Posts Tagged: Consumer


21
Nov 09

Shake Out Your Dignity

In one of my first posts, I talked about the JumpSnap — a ropeless jump rope. Essentially, you wiggle your wrists and electronic device in your hands cheers you on. It’s always hilarious to see people trying to enjoy such ridiculous products in the infomercials. The Shake Weight is such a product:

The JumpSnap tries to create a problem (tripping over jumprope) to solve (a ropeless jumprope), whereas the Shake Weight tries to solve a problem (lifting weights) but taking the wrong approach (making a suggestive product). Yes, some people do not like going to lift weights at the gym. However, create a product that makes you look like an idiot is no way to solve it. Shake Weight users have to tightly grasp a weight that throbs in their hand… is that something you want to pass on to your equally lazy friend? As a joke, maybe.

Though the Shake Weight might actually work, it is embarrassing to use. Consequently, people do not want to spread the message about the product — killing any potential for positive buzz.

Take a look at how your product makes your users feel. If they’re conflicted — “wow it works, but I feel stupid doing it” — you probably shot yourself in the foot. With video networking sites such as YouTube, if you look stupid, then it is stupid. Therefore, not only does your product have to solve a problem, it needs to make the people using it feel good, not embarrassed.


7
Oct 09

The Crow Paradox and Consumer Attitudes

NPR recently reported on the crow paradox. Studies have shown, crows can recognize and remember individual humans for years, while humans have a tough time differentiating one black bird from the next.

Interestingly, if you upset one crow, they will caw–cuing another nearby bird to caw and soon the entire flock is mad at you. It’s viral. Not only will they be mad at you then, but when they see you across town, they’ll caw and soon it’s turned into the G version of Alfred Hitchcock’s The Birds.

The crow paradox could not be more relevant than in the digital age.

When your brand leaves an impression on a consumer, whether it’s good or bad, they will “caw” and let their friends know, either through word-of-mouth or social media. Particularly when something is bad, they can blast their message to hundreds of people, depending on their community influence.

If others agree, they’ll jump on the wagon, creating a banned group of unhappy consumers. And as your brand stretches into the digital space, every logo or mention of your brand they see, they will be reminded of how much they don’t like you.

Before that one person infects a group of people with negativity about your brand, recognize their dissatisfaction and try to rectify it. That means being quick on your toes; being responsive. The more time it takes for you to rectify the situation, the less control you have over the consumers attitude towards your brand.

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