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Posted by on Dec 3, 2009 in Leadership | 0 comments

Focus, Focus, Focus

One of Mac’s most famous pioneers, Guy Kawasaki (behind Steve Jobs and Steve Wozniak) and Microsoft’s CEO, Steve Ballmer go head-to-head in this video: The point Steve makes about Microsoft innovating on many different fronts is interesting. While Microsoft is developing MP3 players, mobile and desktop OS, gaming systems, browsers and search engines, the question becomes, are they losing focus? Are they concentrating on too many areas and diluting their efforts? Microsoft is suffering on several areas. The software giant lost 28% market share in mobile OS this past year, Internet Explore’s grip in the browser market is slipping to Mozilla and Chrome (down from 75.47% in January to as low as 64.13%) and the Zune is continuing to choke. The company faces even more competition from Google (beyond browsers and search engines) with their new Chrome OS. So while Ballmer says he wants to innovate on many different fronts, should they be instead re-tooling their strategy? One that brings more focus to their efforts? This is a similar...

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Posted by on Sep 27, 2009 in Business Development | 2 comments

Tele-Menus and Removing Steps

In preparation of my big move to Philadelphia, PA, I have to call utilities companies to either cancel or begin service. Not the most exciting task, but necessary none-the-less. This means a lot of phone calls which translates into a lot of free time listening to elevator music. Surprisingly, the first four calls I made, I went through one or two tele-menus and was put in touch with a representative. The luck spree could only last so long. I found myself typing tens of numbers into my phone in order to navigate my way to a representative, who then asked me for everything I accomplished in the tele-menus. Then, I would be directed to another department. This is not a unique story by any means. My plight can be shared by many, but there is such a difference between one or two menus and even three or four. One or two is tolerable, but more than that is very frustrating. It is the difference between one menu and three...

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