Getting Rid of Annoying Customers
Who really matters to your bottom line? Many executives and managers have been asking themselves this question lately. Do you need Larry from IT? Maybe not, so you lay him off. Sorry Larry, we just don’t need you anymore… we’re looking out for our bottom line.
But what about customers? Customers can hurt your bottom line. For instance, a couple walks into your furniture store and there are children bouncing off the couches, jumping on the beds, yelling and screaming. Many of us have been in this situation. Though the furniture store might have slightly better prices or a more friendly staff, those kid are so annoying that they tip the scale — in essence, the selling advantage is outweighed by the kids with oblivious parents.
Those kids are hurting your bottom line by pushing prospective customers out the door. The challenge many business face is finding the guts to say no. Saying no to customers that hurt your bottom line can be just as cost-saving as firing Larry from IT. With this holiday shopping season in full swing, consider saying “no,” or “you have to leave” to disruptive customers — who knows, it could help your bottom line.